Before clinical services begin
A cancellation request received before clinical review or other services begin may qualify for a full reversal, subject to payment-processing status.
Legal
Refund Policy
Medication programs involve clinical and operational services that may begin soon after a request is submitted. Contact VitaCare promptly if you need to cancel or report a problem.
After review or fulfillment begins
Fees for completed clinical or administrative services may be nonrefundable. Medication that has been dispensed or shipped generally cannot be returned or reused. Eligibility for any refund depends on the order status and applicable law.
Damaged, incorrect, or missing shipment
Contact VitaCare promptly and keep packaging and photographs. The team will coordinate with the dispensing pharmacy or carrier to investigate and determine the appropriate remedy.
How to request help
Provide your name, order number, contact information, and a concise description of the issue. Do not include unnecessary medical details in ordinary email.
Questions about this page may be directed to VitaCare at 786-580-5182. This website is not monitored for emergencies.